What our Customers say...
My rental condominium (1300 square feet) had a deep and offensive stench from the prior tenant's smoking with a yellow film on counters, cabinets, etc. Cleaning the vents and a/c handler had no effect. SERVPRO was very thorough and detailed in their estimate. After I resolved to use their services, they were very prompt in making arrangements and were very timely. I live 900 miles away, so all was done remotely. Could not have been easier. The first treatment eliminated 95% of the odor; cleaning was complete. They provided a second treatment free of charge and we are about 98% there now :). Did these negative reviews use the same SERVPRO of South Palm Beach that I did? Just ask for Josh or Jill and go from there. I had an extreme case and could not be more pleased. Trust me, I am critical.
Thanks so much , your people did an amazing job. They couldn't have been more accommodating and hard working in helping to clean up the fire we had
Excellent customer care and service. All staff members showed a very professional display and seemed to work as a team to deliver the best service. My issues were manifold including mold, nicotine contamination, rust, odor removal and others. All of the problems are now resolved and I would recommend, without reservations, SERVPRO of South Palm Beach, to any of my friends.
I am writing to express my gratitude and appreciation for Doug and your company. Doug knew I am moving into the home with my wife and 15 month old son and he wanted it to be perfect for my family. I know the job took a little longer than expected, but I so greatly appreciate Doug and your teams effort and detail in getting my job done, not just “good enough", but perfect.
Thank you very much to Doug and your entire team
Jennifer is my heroine! I know you are already aware of how competent and professional Jennifer is, but she possesses that extra level of understanding and empathy for what your customers are going through. A company can live or die by its customer service.
Jennifer is customer service at its best.
I want to let you know that your staff and office is excellent. Jennifer tells me she is “new" but handles herself with such wonderful report, it is a pleasure. Thus far, Herman, Jose and the others have been exceptional people to deal with and although I would like not to have met you and them, it is a pleasure to have professionals to work with.
Although the process was very difficult for us, I must compliment you and Doug for your professionalism and thank you for your patience in dealing with our problem. I would be happy to refer you to others in the same situation.
We want to thank you and your staff for a most professional response to the flood and how comprehensive and complete your crew cleaned up the apartment. Both my wife Linda and I appreciated your efforts, your team who were not only professional but polite and punctual. We have luckily never needed SERVPRO, but based on our experiences with your company I would gladly recommend you to anyone finding himself or herself in a similar situation. Thanks again for a job well done.
SERVPRO of South Palm Beach is excellent. Everyone of their employees is a true professional and they are able to manage a complete job from remediation to rebuild - the list is endless! I can highly recommend them for this work and the fact that they were able to complete this work for me on time and while I was 1500 miles away was even more fantastic! SERVPRO of South Palm Beach is the best!
I called SERVPRO of South Palm Beach after another SERVPRO had scheduled the work and backed out at the last minute. To my surprise, they were able to take on a very difficult cleaning job with very short notice. They had an onsite manager who listened to my concerns, and the workers stayed until it was completed to our satisfaction. The owner of the company, Josh, was prompt, courteous, and extremely helpful in every way. I would absolutely recommend SERVPRO of South Palm Beach.
SERVPRO of South Palm Beach was called on the weekend for an emergency clean up for a hot water heater leak. Excellent, prompt service identified water damage to walls and carpet. Moved the furniture, installed equipment to dry out walls and carpet. Follow up was prompt, thorough and courteous.
SERVPRO of South Palm Beach was very professional, polite and informative. They had their own Project Manager at the site, they called me promptly every morning to let me know the staff was heading to the property. I asked them for references on companies that do Air testing, they provided me 3. The service was warrantied until passed the air quality test.
I would refer them without thinking twice to anyone that needs mold remediation in Boca Raton, FL. Thanks specially to Doug, Jill, Josh.
Everyone I dealt with at SERVPRO of South Palm Beach was always available, returned my e-mails, texts and phone calls. I live in NY and was having the work done in a Florida apartment. They were in touch with me to let me know how the work was progressing. They worked until we got a clean mold report from the inspector. I would call them again if needed.
SERVPRO of South Palm Beach did an excellent job cleaning carpet and tile I never thought could possibly come clean, but they did it! Their staff is all professional, courteous, customer service driven, friendly, and a pleasure to work with. They are the only carpet and tile cleaning company I will ever use, and recommend them wholeheartedly.
SERVPRO of South Palm Beach was at my house the very next morning after i called. They identified the leak within twenty minutes and explained how it could be fixed. The guys couldn't have been more professional. They fixed the leak & took care of the job immediately. They even cleaned up after themselves and left my house cleaner than before they got there. It sounds corny, but they really did take of things "Like it never even happened.”
They did a great job cleaning the mold and dust from my A/C vents. The men were professional, on time and cleaned up afterwards. They answered all my questions and explained to me what they were going to do before they started.
I used SERVPRO to have my ac ducts cleaned after having my house fumigated for termites. The fumigation left a foul smell near one of my ac ducts. Needless to say, their staff went above and beyond with their service. Once the ducts were cleaned and the smell persisted, another crew came into my home to locate the odor. They were able to remove the dead rodent within 36 hours of entering our home. Thank you SERVPRO.
Provider was very prompt, and extended high degree of professional handling from the front office to the site. Everything was excellent.
After pulling out our kitchen cabinets we found mold behind the sink base. SERVPRO properly removed the mold and installed new drywall in the affected area.
The SERVPRO team did a very nice job of containing the moldy area and removing the problem. Within 24 hours of discovery, they had it completely remediated. A finishing contractor came about a week later to finish the drywall at the end where more attention to detail was needed. Excellent service, professionalism and response time.
SERVPRO helped me greatly when I moved into my house. They took care of everything and made my life simple and did an amazing job. I have recommended them many many times and will happily continue to do so.
This company was amazing to work with! As soon as I let the owner know I had water damage, he set me up with an appointment that day. The men were quick to remediate the problem. They checked with me to be sure I was satisfied with their work and followed up a few days later. SERVPRO made a terrible situation go away as if it never happened. Highly recommend!
Josh and his staff completed an emergency mold removal job. Not only was staff professional. I could trust them in entire house. Was on time everyday. Available on cell any time of day and amazing follow up. Best service!